Refund policy

Refunds are provided only in specific situations.

Refunds are allowed if:

• Replacement is not available
• Product becomes out of stock
• Replacement fails twice
• Order cannot be delivered to the customer

Refunds are not applicable for:

• Change of mind
• Product dislike
• Size or fitting issues(if size chart provided)
• Ordered by mistake
• Minor dissatisfaction
• Incorrect order placed by customer
• Lack of proper proof
• Requests without unboxing video

 

"Partial COD advance amount is non-refundable if order is refused , cancelled after dispatch , or returned due to customer unavailability"

Proof Requirement for Refund

To process a refund request, customers must provide:

• Full unboxing video
• Clear photos of the issue
• Order number
• Description of the problem

Without proper proof, refunds or replacements may not be approved.

Refund Processing

• Once approved, refunds are processed within 7-10 business days.
• Refund will be issued to the original payment method.

For Cash on Delivery orders, refunds may be processed through bank transfer or UPI.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@noveur.in.

Contact for Refund Support

Email: support@noveur.in
Phone/WhatsApp: 8887525968

Please include your order number and proof of issue when contacting support.

 

Replacement Policy

At Noveur, customer satisfaction is important to us. We offer replacement only in specific cases where there is a genuine issue with the delivered product.

Replacement Eligibility

A replacement will be provided only in the following situations:

• Product received damaged during delivery
• Wrong product delivered
• Missing item in the package

Replacement requests will not be accepted for:

• Size or fitting issues(if size chart provided in product description or product page)
• Change of mind
• Dislike of product
• Incorrect order placed by customer
• Minor dissatisfaction
• Product used or damaged after delivery

Please ensure that you check the size guide, product description, and product details carefully before placing an order.

Mandatory Proof Requirement

To process any replacement request, customers must provide:

• Full unboxing video showing the sealed package being opened
• Clear images of the issue
• Brief description of the problem

  • Full product photos (front, back, sides)

  • Product usage video (showing issue clearly)

  • Package photo with label

Requests without a proper unboxing video may not be eligible for replacement.

Replacement Request Time

Replacement requests must be raised within 48 hours of delivery.

After this time, the request may not be accepted.

Replacement Processing Time

• Approved replacements are processed within 7–10 business days.
• Our team will arrange shipment of the replacement product once the issue is verified.

Contact for Replacement Requests

Email: support@noveur.in
Phone/WhatsApp: 8887525968

Please include:

• Order number
• Unboxing video
• Images of the issue
• Description of the problem

Return Policy

At Noveur, we currently accept returns only for some products and items

Due to hygiene, safety, and logistics reasons, some products once delivered cannot be returned.

Returns will not be accepted for:

• Change of mind
• Size or fitting issues
• Product dislike
• Colour preference
• Incorrect order placed by customer
• Minor dissatisfaction
• Products that have been used

  • Customer doesn’t like quality

  • Customer expected something else

  • Size expectations mismatch (if size chart provided)

Customers are requested to carefully review product details, size charts, and product images before placing an order.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exception (As Required by Consumer Protection Guidelines)

In case of:

• Damaged product
• Wrong product delivered
• Missing item

Customers may request a replacement instead of return.

If a replacement is not available, a refund may be issued as per our refund policy.

 

Company Rights

All replacements and refunds are subject to verification and approval by Noveur.
The company reserves the right to decline requests that do not meet policy requirements.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.