Privacy policy

Last updated: [13/03/2026]

This Privacy Policy describes how Noveur (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons.

When we update the policy, we will:

  • Post the updated version on our website

  • Update the “Last updated” date

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from various sources depending on how you interact with our website.

We may use this information to:

  • Communicate with you

  • Process your orders

  • Improve our services

  • Prevent fraud

  • Comply with legal obligations

  • Enforce our terms and policies

Personal Information We Collect

The types of personal information we collect depend on how you interact with our website.

Information You Provide Directly

When you interact with our store, we may collect:

Contact Details

  • Name

  • Shipping address

  • Phone number

  • Email address

Order Information

  • Billing address

  • Shipping address

  • Payment confirmation

  • Order details

Account Information

  • Username

  • Password

  • Account preferences

Customer Support Information

Any information you send us when contacting our support team.

Information We Automatically Collect

When you use our website, we may automatically collect certain information about your interaction with the site.

This may include:

  • Device type

  • Browser type

  • IP address

  • Pages visited

  • Time spent on pages

  • Network connection information

This information helps us improve the user experience and monitor site performance.

Information We Receive From Third Parties

We may receive information from third parties that help us operate our business.

These may include:

Shopify
Our store is hosted on Shopify which helps us run our ecommerce platform.

Payment Processors
Payment gateways collect payment information such as card details or UPI details to process your payment securely.

Analytics & Advertising Services
We may use third-party services to understand customer behavior and improve marketing performance.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process orders

  • Confirm payments

  • Ship products

  • Provide order updates

  • Manage your account

  • Process returns and exchanges

Marketing and Advertising

We may use your contact information to send:

  • Promotional offers

  • Product updates

  • Marketing emails or SMS

You may unsubscribe from marketing communications anytime.

Security and Fraud Prevention

We use personal information to:

  • Detect fraudulent orders

  • Prevent unauthorized transactions

  • Protect our customers and business

Customer Support and Improvements

Your information helps us:

  • Respond to your inquiries

  • Improve website functionality

  • Improve customer experience

Cookies

Our website uses cookies and similar technologies to improve user experience.

Cookies help us:

  • Remember user preferences

  • Analyze website traffic

  • Improve website performance

  • Show relevant advertisements

You can disable cookies in your browser settings, but some website features may not function properly.

For more details about Shopify cookies please visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your information with trusted partners in order to operate our business.

This may include:

Service Providers

  • Payment processors

  • Shipping companies

  • Customer support providers

  • Data analytics services

  • IT infrastructure providers

Marketing Partners

We may share limited information with marketing platforms to display relevant ads.

Legal Compliance

We may disclose information if required by law or to protect our legal rights.

User Generated Content

If you leave reviews, comments, or other content on our website, that information may become publicly visible.

We are not responsible for how others use publicly shared information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage users to read the privacy policies of any external sites they visit.

Children’s Privacy

Our services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will delete it.

Data Security

We take reasonable security measures to protect your personal information.

However, no online system can guarantee complete security. We encourage users to keep their account credentials secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on your location, you may have the following rights:

  • Request access to your personal data

  • Request correction of incorrect data

  • Request deletion of your data

  • Request restriction of processing

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

Complaints

If you have concerns about how your personal information is handled, please contact us using the details below.

We will try our best to resolve your concerns.

International Data Transfers

Your information may be processed and stored outside your country by our service providers and partners.

We ensure appropriate safeguards are in place to protect your data.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Store Name: Noveur
Email: support@noveur.in
Phone: +91 8887525968